Augmentt Job Board

Helpdesk & SaaS Support Specialist
Ottawa, Ontario, Canada

Description

Introduction 

We are looking for someone that wants the opportunity to start on the ground floor. We are currently recruiting for a Helpdesk & SaaS Support Specialist to join our team. This is a full-time, permanent position within a young and enthusiastic start-up. Prior knowledge and experience in supporting Software-As-A-Service (SaaS) applications and dealing with Managed Service Providers (MSPs) is a huge plus.  

This role requires successful clearance of a background check and references check.
 

Company 

Founded in 2020, Augmentt’s mission is to provide managed service providers (MSPs) a smart solution to address the complexities driven by the unprecedented adoption of SaaS. Augmentt’s platform and solutions are designed to make SaaS management easy and profitable while delivering the framework for Augmentt partners to become world-class MSPs. For more information, visit www.augmentt.com
 

Skill Requirements 

  • Provide telephone and email-based pre-sales and post-sales technical support (Level 1) for our software products and many other SaaS applications.  
  • Investigate issues reported by customers and communicate with internal product development teams to resolve issues.  
  • Able to plan, prioritize, and organize workload, consistently working within service standards and agreed objectives. 
  • Endeavor to respond to all customer requests in a timely manner while proactively working with the team on improving customer experience. 
  • Create and edit documentation for new and existing processes. 
  • Research, implement and maintain task automations within internal systems. 
  • Assist peers with their caseload. 
  • Minimum 1-2 years of relevant experience with hardware and software support, exceptions for qualified candidates. 
  • Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented). 
  • Able to plan, prioritize and organize workload, consistently working within service standards and agreed on objectives. 
  • Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field. 
  • Outstanding verbal and written communication skills in English. 
 

Benefits & Perks 

  • Competitive Salary 
  • Comprehensive Benefits Package (Health, Dental, Medical) 
  • Professional development and career growth opportunities 
  • Perkopolis discounts and deals 
  • Awesome team members 

Know someone who would be a perfect fit? Let them know!